Opinie o Nas
TERMS AND CONDITIONS FOR THE PROVISION OF SERVICES ELECTRONICALLY AND CONDUCTING SALES USING MEANS OF DISTANCE COMMUNICATION

Introduction 

The euroelectro.eu online store is operated by:
Audio Video Design Sp. z o.o. with its registered office in Warsaw at ul. Kurantów 34, (02-873) Warsaw, tel. no.: (22) 331 55 31, fax no.: (22) 331 55 00, entered into the register of businesses of the National Court Register maintained by the District Court for the Capital City of Warsaw in Warsaw, XIII Commercial Division of the National Court Register under number 0000141174, NIP [Taxpayer Identification Number]: 526-10-36-502, REGON [Polish National Business Registry Number]: 011254203, and with a share capital of PLN 105,000.00 paid up in full (hereinafter: „Service Provider”).

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§1 Definitions

The terms used in these Terms and Conditions have the following meanings:

  1. Warehouse – the central warehouse located in Warsaw (02-873), at ul. Kurantów 34, in which orders placed by Clients are processed.
  2. Euroelectro Online Shop – retail stores operated by Audio Video Design Sp. z o.o.
  3. euroelectro.eu Online Store – the online store operated by the Service Provider, available at the following web address: www.euroelectro.eu
  4. Client – a natural person with full or limited legal capacity or a legal person or organisational unit without legal personality but with legal capacity that uses the euroelectro.eu Online Store and, in particular, makes purchases there.
  5. Consumer - a natural person conducting a legal act with a business that is not directly related to its business or professional activities, and a natural person who, conducting acts related to its business or professional activities, also acts for a purpose that is not related to such activities and this purpose is the primary purpose.
  6. Shopping Cart – a function of the euroelectro.eu Online Store in which the Client is able to view all products presented for purchase and in which it is possible to determine and modify information related to the order, including the number of products, delivery address, invoice information, the chosen method of payment, and the delivery method. The Shopping Card also allows for the entry of a rebate code.
  7. Rebate Code - a special string of numbers or characters that entitles the Client and/or the Client of a physical store to receive the specified Product rebate.
  8. Order - a declaration of will by the Client for the purpose of concluding a distance sales agreement through the Online Store, in which the type and number of Products is indicated.
  9. Product Page – a page of the euroelectro.eu Online Store on which information related to the offered products is provided.
  10. Payment Entity – an entity cooperating with the Service Provider as an agent in the performance of payments using payment or credit cards or by a wire transfer.
  11. Customer Service Centre – the customer service centre available by calling +48 22 331 55 31 or sending an e-mail to sklep@euroelectro.eu
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§2 General provisions

  1. The terms and conditions specify the terms and conditions regarding using the euroelectro.eu Online store, placing orders for the presented products, the shipping and delivery of the products to the Client, providing payment for the products, the Client’s rights regarding cancelling orders or withdrawing from agreements, as well as the terms and conditions regarding the submission and processing of claims.
  2. The following are needed to use the euroelectro.eu Online Store, view the content of the presented products, and to submit orders:
    1. a computer with access to the internet as well as a web browser that satisfies the following minimum technical requirements:
      1. Microsoft Internet Explorer version 8.0 or higher with ActiveX, JavaScript, and Cookies activated or
      2. Mozilla Firefox version 3.5 or higher with Java, JavaScript, and cookies activated or
      3. Google Chrome version 16.0 or higher with Java, JavaScript, and cookies activated or
      4. Opera version 10.0 or higher with Java, JavaScript, and cookies activated or
      5. Safari version 6.0 or higher with Java, JavaScript, and cookies activated,
      6. a minimum screen resolution of 1280 x 800 pixels,
      7. if documents are downloaded, software that can open PDF files such as Adobe Reader is needed.
    2. or a mobile device (phone or tablet) with internet access, that satisfies the following minimum technical requirements:
      1. Android version 2.3 or higher or
      2. iOS version 6.0 or higher or
      3. Windows Phone version 7.0 or higher,
      4. a minimum screen resolution of 480x800 pixels
    3. an active e-mail account.
  3. The Client has the right and obligation to use the euroelectro.eu Online Store exclusively in accordance with its purpose. The Client cannot send illegal content to the Service Provider through the Online Store.
  4. The Service Provider is not liable in the maximum extent permitted by law for any disruptions or interruptions in the operation of the euroelectro.eu Online Store caused by force majeure, the incompatibility of the Online Store with the Client’s technical infrastructure, and the unauthorised activities of third parties.
  5. The Client is not required to register in order to view the content and products of the euroelectro.eu Online Store and its use is free of charge.
  6. The placement of orders for the products presented in the euroelectro.eu Online Store does not require registration.
  7. The settlement of credit card and eTransfer transactions takes place through the settlement centre operated by PayU SA with its registered office in, 60-166 Poznań, ul. Grunwaldzkiej 182, entered into the register of businesses maintained by the District Court for Poznań – Nowe Miasto i Wilda in Poznań; Commercial Division of the National Court Register under number KRS 0000274399, with a share capital ofi 4.944.000 PLN, paid up in full, and NIP: 779-23-08-495, REGON 300523444.
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§3 Terms and conditions of using the euroelectro.eu Online Store

  1. The Service Provider is obliged to provide services through the Online Store in the scope and under the conditions specified in these Terms and Conditions.
  2. Any problems in the operation of the euroelectro.eu Online Store may be reported to the Service Provider through the Customer Service Centre.
  3. Claims related to the products can be submitted by the Client in accordance with the provisions of § 8 of these terms and conditions. Claims will be processed within a period of 14 days from the date of their submission.
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§4 Product information

  1. The presented information related to the produces offered in the euroelectro.eu Online Store constitute an invitation to conclude an agreement in accordance with Article 71 of the Civil Code.
  2. The prices of the products are provided in PLN and include VAT.
  3. The prices of the products do not include the costs of shipping them to the Client which depend on the manner of delivering the ordered products to the Client and the value of the order, and are provided in the Shopping Cart during the selection of the delivery method by the Client.
  4. The total cost of ordering the products that includes the prices of the products and shipping costs is provided in the shopping cart before the placement of the order by the Client.
  5. The Service Provider reserves the right to change the prices of the products at any time, which includes conducting and ending promotional campaigns and clearance sales, where these changes will not affect orders placed before the date of the change of the price or the conditions of promotional campaigns and clearance sales.
  6. Promotional discounts in the euroelectro.eu Online Store cannot be combined, unless provided otherwise in the terms and conditions of the given promotional campaign.
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§5 Order processing

  1. Orders can be placed by the Client for products that are available in the offer of the euroelectro.eu Online Store seven days a week and 24 hours a day.
  2. The Service Provider will only process Orders with delivery in Poland.
  3. In order to place an order in the euroelectro.eu Online Store, the Client should:
    1. Select a product by clicking “Details” to view detailed information about the product, and then clicking “Add to cart”;
    2. Select the product delivery method or the option to pick the product up in person;
    3. When placing an order, the Client will be able to enter a Rebate Code if one was obtained by the Client, ex. from a store advertisement, newsletter, or other sources in which the Service Provider carries out promotional activities;
    4. Enter the data of the recipient of the order and the address to which the product is to be delivered, the invoice information if a VAT invoice is to be issued for the Client, a telephone number for contact with the courier, as well as an e-mail address;
    5. The Client will be able to enter his or her own remarks related to the processing of the order in the “Remarks” field. The information entered in this field will be delivered to the Customer Service Centre together with the order;
    6. Click on the “Confirm Purchase” button in the order summary, which is tantamount to an obligation provide payment in the manner provided by the euroelectro.eu Online Store. The above also applies in the case of payments made in cash upon delivery of the shipment.
  4. The Client will provide payment for the ordered products in accordance with the method chosen by the Client: cash upon delivery, wire transfer, or using the eCard electronic payment system before delivery.
  5. If the Client chooses to pay in advance, the Client should pay the value of the order using one of the payment methods provided for in the system. The ordered product can be delivered to the Client in the manner of his or her choosing:
    1. By courier to the address provided by the client in the order;
  6. The Service Provider does not conduct wholesale sales and reserves the right to limit the amount of a given product that can be covered by a single Order.
  7. The placement of an Order by the Client is tantamount to the sending of an offer for the conclusion of a sales (purchase) agreement regarding the ordered product to the Service Provider.
  8. The Service Provider reserves the right to limit the delivery and payment methods in regard to select products or amounts of ordered products. In the event of such a limitation, the Service Provider will notify the Client of it prior to the placement of the Order.
  9. In the event of the lack of the ordered product in the Warehouse or the inability to process the Client’s Order for other reasons in the time provided for the processing of the Order, the Service Provider will promptly notify the Client of this fact by sending an e-mail to the e-mail address provided by the Client in the Order or by telephone to the number provided by the Client.
  10. In the event of the lack of the ordered product in the Warehouse or the inability to process the Client’s Order for other reasons in the time provided for the processing of the Order, the Service Provider will promptly notify the Client of this fact by sending an e-mail to the e-mail address provided by the Client in the Order or by telephone to the number provided by the Client.
  11. In the situation where it will not be possible to process a part of an order, the Service Provider can offer the following to the Client:
    1. The complete cancellation of the Order – should the Client make this decision, the Service Provider will be released from the obligation to process the order;
    2. Processing a part of the Order and cancelling the part that cannot be carried out in the designated period of time - should the Client make this decision, the Service Provider will be released from the obligation to process the remaining and undelivered part of the order;
    3. Divide the Order and specify a new period for the processing of the part that cannot be processed in the initially specified period – should the Client make this decision, the shipping of the ordered products will be delivered into separate parts, and the Client will not bear any additional costs related to this in excess of the cost that was initially specified for the processing of the Client’s entire Order;
    4. In the case where the Client fails to select one of the manners of processing the Order specified in subsection 11 of this section, the Service Provider will deliver those products to the Client that can be delivered on time, while the rest of the order will be cancelled, of which the Client will be notified in an e-mail sent to the e-mail address provided in the Order. The Client can withdraw from the agreement in the scope in which it was performed in accordance with the terms specified in § 11 of the terms and conditions;
    5. In the event of the inability to contact the Client for reasons for which the Service Provider is not at fault in the situation described in subsection 10 of this section or when the Client fails to make any decision, the Service Provider reserves the right to cancel the Order in full;
    6. In the event of the cancellation of the Order when payment for the ordered products was provided by the Client in advance, the Service Provider will refund the amount paid by the Client under the terms specified in § 12 of the terms and conditions;
    7. In the event where the Client provides incorrect data, in particular, an incorrect delivery address, the Service Provider will not be liable for non-delivery or late delivery in the maximum extent permitted by law.
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§6 Payment methods

  1. Clients can pay for orders in one of the following manners:
    1. When picking up the ordered products from the Denon Salon Firmowy retail store chosen by the Client – in cash or using a payment card in one of the payment systems accepted by the Service Provider in the given moment
    2. Before picking up the ordered product – payment in advance – by wire transfer or using a payment card in one of the payment systems accepted by the Service Provider in the given moment;
    3. Upon delivery of the product to the address provided by the Client – in cash (cash on delivery – the maximum amount is 6500 PLN).
  2. The processing of the Order will take place after the receipt by the Service Provider of a confirmation of a properly performed payment from the payment entity or the proper placement of an Order using the cash on delivery option.
  3. The Client can pay for an Order in advance by selecting the wire transfer or credit card payment option.
  4. The Client cannot pay for a part of an Order in advance and then pay the rest upon delivery.
  5. The Client can use a valid Rebate Code obtained from the euroelectro.eu Online Store or another entity cooperating with the Service Provider. Rebate Codes are valid for a limited period of time during which they can be used. After its expiration, the Rebate Code ceases to be active and can no longer be used.
  6. A Rebate Code cannot be exchanged for a cash equivalent.
  7. A Rebate Code cannot be combined with any other Rebate Code or any other promotional discounts, unless the terms and conditions of the specific promotion provide otherwise.
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§7 Order processing time

  1. The order processing time will be indicated in the Shopping Cart when placing the Order and confirmed in an e-mail sent to the Client. The content of the e-mail will constitute a confirmation of the acceptance of the Order. The delivery date may also be agreed upon in advance during a telephone call between an employee of the Service Provider and the Client.
  2. The Service Provider will make every effort to ensure the shortest possible delivery time for the Client taking advantage of authorised and reliable product suppliers. In most cases, unless agreed otherwise with the Client, an Order can be prepared for shipping on the business day following the date of the placement of the Order, which depends on product availability. The availability of products is indicated in the product details in real time allowing for their reservation in the Shopping Cart.
  3. The ordered product can be delivered to the address in Poland specified by the Client by courier.
  4. Delivery costs total, respectively:
    1. delivery by courier – free of charge for all orders.
    2. delivery by courier with cash on delivery – free of charge for orders for all orders.
  5. The Service Provider does not perform deliveries by courier on Saturdays, unless agreed upon otherwise with the Client.
  6. The Service Provider is not liable for the extension of the delivery time or for non-delivery in the case where the Client provided incorrect data, in particular, where the Client provided an incorrect delivery address.
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§8 Claims

  1. A consumer has the right to submit a claim notice within a period of 24 (twenty four) months from the date of the delivery of the product.
  2. The company will process the claim within 14 (fourteen) calendar days and will notify the Client of any further steps that need to be taken.
  3. A claim for the removal of a defect or the exchange of an item that was sold for an item that is free of defects expires after one year from the date of the discovery of the defect.
  4. The condition for the processing of the claim by the Company is the delivery by the Client of the defective product together with its proof of purchase and a completed claim form. A sample of the claim form can be downloaded from here: Formularz zgłoszenia naprawy Thomson.pdf.
  5. If the item that was sold has a defect (does not comply with the agreement), the Client may demand its repair (removal of the defect) or exchange for a new item that is free of defects, the decrease of its price, or a full refund (withdrawal from the agreement).
  6. The Client cannot withdraw from the agreement if the defect is insignificant.
  7. If the Client is a consumer, the decision whether to demand repairs or an exchange for another item belongs to the Client, unless bringing the item to comply with the agreement in the manner chosen by the purchaser is not possible or would involve excessive costs compared with the manner proposed by the seller.
  8. The product to which the claim pertains, the proof of purchase, and a description of the claim should be sent to the address of the Warehouse.
  9. If the product was delivered and picked-up in person from a Denon Salony Firmowe store, the claim notice should be submitted in the same store from which the ordered product was picked-up.
  10. Should the claim be accepted, the Service Provider will, in accordance with the Client’s demand, repair or replace the product to which the claim pertains with a product that is in perfect condition, decrease the price of the product, or provide a full refund within a period of 14 (fourteen) days from the date of the acceptance of the claim.
  11. In the event of any objections regarding the manner in which the claim was processed, a consumer may:
    1. Submit a request to a Trade Inspection consumer arbitration court (proceedings free of charge);
    2. Request mediation before the Trade Inspection (proceedings free of charge);
    3. Request proceedings before the Consumer Rights Advocate (proceedings free of charge);
    4. File suit in a general court of law.
  12. A Client purchasing a product for a purpose related to its professional or business activities has the right to submit a claim notice in accordance with the appropriate provisions of the law in this regard, with the reservation that the liability of the Service Provider under the warranty for the physical defects of the product is limited to the amount that the Client paid to the Service Provider for the given product.
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§9 Warranty

  1. The products offered by the euroelectro.eu Online Store are brand new.
  2. The euroelectro.eu Online Store is obliged to deliver the ordered products to the Client free of any defects, i.e. in accordance with the description provided on the store’s website.
  3. The products offered by the Service Provider are covered by the warranty of the seller or distributor, the conditions of which are specified on the enclosed warranty card. Unless specified otherwise, the standard warranty period for the products offered by the euroelectro.eu Online Store is 24 months from the purchase date. Regardless of the seller’s warranty, some products may additionally be covered by the manufacturer’s warranty, the specific conditions of which will be specified on the warranty document provided with the given product. The exercise of the rights arising out of the manufacturer’s warranty will not limit the ability to exercise the rights arising out of the warranty.
  4. In the event where the product fails to comply with the agreement, the Client may exercise its warranty rights. In such a case, a claim notice should be submitted in accordance with the provisions of § 8 of the terms and conditions.
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§10 Order cancellation and withdrawal from the agreement

  1. The Client may cancel an order that was submitted until the products have been prepared for shipping by contacting the Customer Service Centre.
  2. A consumer may withdraw from a sales agreement regarding a product purchased from the euroelectro.eu Online Store without providing a reason for doing so within a period of 14 calendar days from the date of the receipt of the product, in accordance with the provisions of Article 27 of the Act on consumer rights dated 30 May 2014.
  3. A consumers will be liable for a decrease in the value of an item that results from its use in a manner that is beyond what is necessary to determine the nature, characteristics, and functions of the item, and is obliged to pay to the Seller any possible costs that may arise out of this.
  4. A consumer will not have the right to withdraw from the agreement in the case of agreements:
    1. for the provisions of services, if a business fully provided the service with the clear consent of a Consumer who was notified, prior to the start of the provision of the service, that after the provision of the service by the business, the consumer will lose the right to withdraw from the agreement;
    2. in which what is provided are items that are not prefabricated, manufactured in accordance with the consumer’s specifications, or which serve to satisfy the consumer’s individual needs;
    3. in which what is provided are items that are delivered in sealed packaging which after opening, cannot be returned for health or hygienic reasons, if the packaging was opened after delivery;
    4. in which what is provided are items that after delivery, due to their nature, become permanently connected to other items;
    5. in which the consumer clearly requested that a business come and perform urgent repairs or maintenance; if the business additionally provides other services than those that the consumer requested to be performed, or provides other replacement parts that are necessary to perform repairs or maintenance, the consumer will have the right to withdraw from the agreement in regard to those additional services or items;
    6. in which what is being provided are sound or video recordings or computer software delivered in sealed packaging, if the packaging was opened after delivery;
    7. for the delivery of digital content which is not recorded on any substantive media, if the performance of the delivery began upon the clear consent of the consumer prior to the expiration of the period for withdrawing from the agreement and after notifying the consumer by the business of the loss of the right to withdraw from the agreement.
  5. The withdrawal by the Client from the agreement requires the submission of a written declaration in the period specified in subsection 2 of this section. The Service Provider will refund the money that was paid by the Client, i.e. the price of the Product and the standard delivery cost within a period of 14 calendar days from the date of the delivery of the notice and the return of the ordered item. A sample of the declaration regarding withdrawing from the agreement can be downloaded from here: Załącznik nr2 euroelectro.eu.pdf or in the footer of the website in the “customer service” section.
  6. The Service Provider will not accept shipments sent as cash on delivery and is not liable for the costs related to such shipments.
  7. The costs of returning the product as a result of withdrawing from the agreement will be borne by the Client.
  8. In case of cancellation of the contract and refusal to accept the pay on delivery shipping customer will be obliged in accordance with Art. 34 §2 of the Act on consumer rights to return the actual and direct costs of the return shipment.
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§11 Refunds

  1. Refunds of the amount paid by the client will be provided within 14 (fourteen) calendar days in the case of:
    1. The cancellation of the order;
    2. The return of a product as a result of a withdrawal from the agreement;
    3. The acceptance of a claim and the inability to perform repairs or exchange the product for a new one.
  2. The Service Provider will refund the amount paid by the Client:
    1. To the Client’s bank account related to the Client’s credit or payment card if payment for the order was provided in advance by wire transfer or using a credit card or upon delivery by courier;
  3. The amount to be refunded to the customer in the event of cancellation of the contract (in the case of in advance payment) and refusal to accept by the Customer of the goods sent to him, will be diminished by a deduction of direct cost of returning goods which, in accordance with Art. 34 §2 of the Act on consumer rights and §11 of these Regulations, shall be paid by the customer.
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§12 Promotional discounts and clearance sales

  1. Information may be provided on the website of the euroelectro.eu Online Store regarding promotional discounts related to the Products in each and every case on the pages of the appropriate products.
  2. The products offered in the Sale tab are products whose lower special price may be due to the fact that:
    1. The product may be from an older series;
    2. The Store or Distributor is planning to no longer sell this product;
    3. The product was on display.
  3. A promotional discount may require entering a rebate code when placing an order, in such a case, the discount will not be visible on the product page but only when finalising the Order in the Shopping Cart.
  4. Promotional discounts cannot be combined with other promotional discounts in the euroelectro.eu Online Store unless this is explicitly permitted.
  5. In the case where the Client ordered a promotional package, the cancellation of the Client’s order referred to in § 11 can only pertain to the entire promotional package.
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§13 Used electronic equipment

  1. The Service Provider informs that in accordance with the Act dated 29 July 2005 on used electrical and electronic equipment (Dz.U. of 2013 item 1155 as amended) the user of household equipment is obliged to return used equipment to an entity that collects used equipment of that type. The retail seller is obliged to accept used equipment free of charge when selling new household equipment in an amount that is no greater than the amount of the newly purchased equipment if the used equipment is of the same type.
  2. In accordance with the abovementioned legal provisions, when purchasing electrical and electronic equipment from the euroelectro.eu Online Store:
    1. The Client has the ability to return used electrical and electronic equipment in an amount that is no greater than the amount of the newly purchased equipment if the used equipment is of the same type. The return of the equipment may take place in a Denon Salony Firmowe store if the Client decided to pick the order up from a specific store or by delivering it at the Client’s own expense to the address of the Warehouse.
    2. Information regarding other collection points for used household electrical and electronic equipment that operate in the given municipality is provided by the municipal authorities on the websites of the given authorities or in the manner that is applicable in the given municipality.
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§14 Newsletter

  1. The Client may provide consent to the electronic receipt of commercial information by checking the appropriate option field on the website.
  2. If the Client provides consent, the Client will a euroelectro.eu Online Store newsletter will be sent to the e-mail address that was provided, i.e. commercial information sent by the Service Provider on its own behalf and at the request of third parties.
  3. The Client has the right to cancel the receipt of the newsletter at any time independently by clicking the “cancel newsletter” option in the footer of the newsletter that was received or through the Customer Service Centre sklep@euroelectro.eu.
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§15 Final provisions

  1. Product information presented on the website of the euroelectro.eu Online Store does not constitute an offer within the meaning of the Civil Code.
  2. The Service Provider will make every effort to ensure that the product information reflects the current factual state and functions of all products. At the same time, the Service Provider stipulates that there some writing errors may occur in the product descriptions. The photographs of the products are merely examples provided for presentation purposes.
  3. All product names used on the euroelectro.eu Online Store website are provided for identification purposes and may be legally protected and reserved.
  4. The Service Provider is not liable for any possible technical problems or limitations, including the data transmission speed, that may arise in the computer equipment, terminal, ICT system, or telecommunications infrastructure used by the Client, and which prevents the Client from properly using the euroelectro.eu Online Store.
  5. The Service Provider is not liable for the consequences of the use of the euroelectro.eu Online Store by the Client in a manner the violates the current provisions of the law, these terms and conditions, or the applicable customs in this regard.
  6. The Service Provider reserves the right to suspend or terminate the provision of services in the euroelectro.eu Online Store, in particular, to conduct maintenance or expand technical infrastructure, in the case where this will not violate the rights of the Client.
  7. For all matters not covered by these terms and conditions the provisions of Polish law will apply, in particular, the provisions of the Civil Code, the Act on the specific conditions of consumer sales and on the amendment of the Civil Code, the Act on the protection of certain consumer rights as well as on liability for damages caused by dangerous products, the Act on consumer rights, as well as the Act on the prevention of unfair market practices.
  8. Any and all possible disputes that may arise between the Service Provider and a Client that is not a consumer in accordance with the provisions of the Civil Code will first be resolved amicably, and if this will not be possible, they will be resolved by the court with jurisdiction over the registered office of the Service Provider.
  9. The Service Provider reserves the right to amend the terms and conditions for legal, organisational, or technical reasons. The amendment of the terms and conditions takes place on the date on which their new version is published on the euroelectro.eu Online Store website. Orders placed by Clients before the entry into effect of the new terms and conditions will be processed in accordance with the provisions of the terms and conditions that were in effect on the date of the placement of the Order.
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§16 Privacy policy

Privacy policy
Thank you for your interest in our online store. Protecting your privacy is very important to us. In this privacy policy, you will find specific information about the ways we handle your data. The Controller of your data is: Audio Video Design Sp. z o.o. ul. Kurantów 34, 02-873 Warszawa e-mail: e-mail: sklep@euroelectro.eu

1. Access data and hosting
You can access our website without providing your personal data. Whenever you access our website, our server automatically records only the so-called server logs, e.g. name of the requested file, your IP address, date and time of access, amount of transmitted data and your Internet service provider (access data), and it documents access to the page.

These data are analysed only in order to ensure that our website functions correctly and to improve our offering. In the context of interests, this is done in order to protect our legitimate interest, i.e. to correctly present our offering. All access data are deleted within seven days from the time you end your visit to the website.
Hosting services provided by an external service provider
As part of a data processing agreement, we have requested an external service provider to provide services relating to hosting and website presentation. All data that – as described in this privacy policy – have been collected when you used our website or when you provided data in dedicated forms in the online store are kept on the servers of this service provider. Processing on other servers is done only to the extent specified in this privacy policy.
This service provider has its registered office in an EU or EEA country.

2. Collection and processing of data in order to perform the contract
We collect personal data when you provide them to us by placing your order or contacting us (e.g. using the contact form, chat or e-mail). Required fields are required because they concern data we need to have in order perform the contract or consider the matter you contact us about. If you do not provide them, we will be unable to finalise the order or contact you. The specific type of collected data depends on the forms in which the data are entered. We use the data you provide to perform the contract and reply to your enquiries. After the contract is performed, the processing of your data will be restricted, and after the lapse of the retention periods required under the tax regulations and the Accounting Act your data will be erased, unless you consent to their further use or unless we reserve the right to continue to use them where permitted by the law – of which you will be advised in this privacy policy.

3. Transfer of data
In order to perform the contract, we transfer your data to the courier company in charge of delivery if it is necessary in order to deliver the goods you order. Depending on the payment service provider you choose when placing the order, we transfer the payment data collected for this purpose to the credit institution that processes the payment and, where necessary, to the payment service provider chosen by us or by you in order to process the payment. Some payment service providers collect data on their own if you create an account with them. In such cases, you should log in to your account with the payment service provider by entering your access data when you place the order. The privacy policy of the specific payment service provider will apply in such a situation.
Transfer of data to the courier company
If you provide your data to us when or after you place your order, including your e-mail address and phone number, we will provide them to the courier company so that it can contact you before delivering the order in order to give notice or arrange details of the delivery. This is done in order to protect our legitimate interest, i.e. to process your order quickly and correctly.

You may revoke this consent at any time by sending a relevant message to our contact address indicated in the section titled “Our company details and your rights” or by sending the message directly to the courier company to the contact address specified below. After you revoke your consent, we will delete the data you have provided for this purpose unless you give your express consent for continued use of your data for other purposes or unless we reserve the right to continue to use the data where permitted by the law – of which you will be advised in this privacy policy.
DHL Express (Poland) Sp. z o.o. ul. Wirażowa 37, 02-158 Warszawa

4. E-mail newsletter
Advertisements sent by e-mail after signing up for the newsletter
If you sign up for our newsletter, we will use your data required for this purpose or the data you provided on another occasion in order to regularly send our newsletter to you by e-mail based on your consent.
You may unsubscribe from the newsletter at any time by sending us a relevant message or using a dedicated link in the newsletter. After you unsubscribe, we will delete your e-mail address unless you give your express consent for continued use of your data for other purposes or unless we reserve the right to continue to use the data where permitted by the law – of which you will be advised in this privacy policy.
The newsletter will be sent by a service provider to which we will transfer your e-mail address for this purpose in accordance with a relevant data processing agreement.
This service provider has its registered office in an EU or EEA country.

5. Cookies and online analytics
We use cookie files to make our website more attractive and enable specific functions in order to display suitable products or for market research purposes. In the context of interests, this is done in order to protect our legitimate interest, i.e. to ensure optimum presentation of our offering. Cookies are small text files that are automatically saved on your terminal device. Some of the cookies we use are deleted after your browser session ends, i.e. after the browser is closed (so called session cookies). Other cookies are kept on your terminal device and can be used to identify your browser when you access the website again (persistent cookies). The retention time is indicated in the cookie settings of your browser. The browser can be configured to let you receive information about the use of cookies and decide whether you wish to accept or reject cookies in specific cases or completely. Browsers manage cookie settings in various ways. The help menu of your browser will include explanations on how to change cookie settings. They can be found under the following links:

Internet Explorer™: https://support.microsoft.com/pl-pl/help/17442/windows-internet-explorer-delete-manage-cookies
Safari™: http://safari.helpmax.net/pl/ochrona-i-prywatnosc/usuwanie-plikow-cookie/
Chrome™: https://support.google.com/chrome/answer/95647?hl=pl&hlrm=en
Firefox™: https://support.mozilla.org/pl/kb/usuwanie-ciasteczek
Opera™: http://help.opera.com/Windows/12.10/pl/cookies.html

If you do not consent to using cookies, the functionality of our website may be limited.
This website also uses so-called DoubleClick cookies for purposes of Google Analytics (see below) in order to identify your browser if you use other websites. The information generated automatically by the cookies, concerning your use of our website, is sent to the Google server in the USA and kept there. Since our website has active IP anonymisation, your IP address will be shortened before being sent further in EU Member States or in other states that are parties to the EEA Agreement. The full IP address is sent to the Google server in the USA and shortened there only in exceptional cases. The anonymised IP address sent by your browser as part of Google Analytics is not combined with other Google data.

Google will use this information to prepare a report on the activity on the website and to provide other services related to using the website. In the context of interests, this is done in order to protect our legitimate interest, i.e. to ensure optimum and efficient functioning of our website on the market. Google will provide the above-mentioned information to third parties if required by law or if the third parties process the data for Google.

Google DoubleClick is an offer of Google LLC. (www.google.com).
Google LLC is headquartered in the USA and has the EU-US-Privacy Shield certificate. The current certificate is available at this link. As part of the agreement between the USA and the European Commission, the latter found that companies with the Privacy Shield certificate ensured sufficient level of data protection.

You can deactivate DoubleClick cookies by clicking this link. You can also obtain information about the use of cookies and relevant settings on the website of the Digital Advertising Alliance. You can also configure your browser to let you receive information about the use of cookies and decide whether you wish to accept or reject cookies in specific cases or completely. If you do not accept using cookies, the functionality of our website may be limited.
Using Google (Universal) Analytics for online analytics
Our website uses Google (Universal) Analytics, a tool for online analytics developed by Google Inc. (www.google.com). In the context of interests, this is done in order to protect our legitimate interest, i.e. to ensure optimum presentation of our offering. Google (Universal) Analytics uses methods that enable analysis of your use of the website, e.g. cookies. The information collected automatically, concerning your use of our website, is normally sent to the Google server in the USA and kept there. Since our website has active IP anonymisation, your IP address will be shortened before being sent further in EU Member States or in other states that are parties to the EEA Agreement. The full IP address is sent to the Google server in the USA and shortened there only in exceptional cases. The anonymised IP address sent by your browser as part of Google Analytics is not normally combined with other Google data.

Google LLC is headquartered in the USA and has the EU-US-Privacy Shield certificate. The current certificate is available at this link. As part of the agreement between the USA and the European Commission, the latter found that companies with the Privacy Shield certificate ensured sufficient level of data protection.

You can prevent the recording of data collected via cookies and concerning your use of our website (including your IP address) by Google and you can also prevent the processing of such data by Google if you download and install the browser plug-in available at: https://tools.google.com/dlpage/gaoptout?hl=pl

Alternatively, instead of installing the browser plug-in, you can also click this link to disable collection of data by Google Analytics at our website. A cookie opt-out file will then be saved on your terminal device. If you delete cookies, you will have to click the above-mentioned link again.

6. Advertising with e-marketing tools
Google AdWords Remarketing
We use Google AdWords to promote our website in search results and on third-party websites. To this end, the so-called Remarketing cookie file of Google is automatically left on the terminal device of any user after visiting our website. This file is then used to display advertisements corresponding to your interests using a pseudonymous ID and based on the websites you visit. In the context of interests, this is done in order to protect our legitimate interest, i.e. to ensure optimum functioning of our website on the market.

Your data are processed further only if you give your consent to Google to associate your browser history and application use with your account and use the information from your Google account to customise the advertisements displayed on websites. If you are signed in to Google when you visit our website, Google will then use your data in combination with Google Analytics data in order to create and define lists of audiences for remarketing purposes on various devices. To do this, Google will temporarily combine your personal data with Google Analytics data to create audiences.

The Google AdWords Remarketing service is an offer of Google LLC (www.google.pl). Google LLC is headquartered in the USA and has the EU-US-Privacy Shield certificate. The current certificate is available at this link. As part of the agreement between the USA and the European Commission, the latter found that companies with the Privacy Shield certificate ensured sufficient level of data protection.

You can deactivate remarketing cookies by clicking this link. You can also obtain information about the use of cookies and relevant settings on the website of the Digital Advertising Alliance.

7. Social media plug-ins
Using social plug-ins
Our website uses so-called social plug-ins (“plug-ins”) of social media websites.
When you display our website with such a plug-in, your browser will connect directly to Facebook, Google, Twitter or Instagram websites. The content of the plug-in is sent by the particular service provider directly to your browser and integrated with the website. Owing to such integration, the service providers receive information that your browser has displayed our website even if you do not have a profile or are not currently signed up with the particular service provider. Such information (including your IP address) is sent by your browser directly to the server of a particular service provider (some servers are located in the USA) and kept there. If you have signed in to a social media website, the service provider will be able to directly allocate your visit to our website to your profile on the particular social media website. If you use a particular plug-in, e.g. by clicking the “Like” button or “Share” button, relevant information will also be sent directly to the server of a particular service provider and kept there. This information will also be published on the particular social media website and will be displayed to the persons you added as contacts.
The purpose and extent of the collection of data and their further processing and use by the service providers, as well as the contact possibilities, your rights in this regard and the possibility of configuring settings to protect your privacy are described in the privacy policy of the service providers.
http://www.facebook.com/policy.php
http://www.addthis.com/privacy/privacy-policy
If you do not wish for social media website to allocate the data collected when you visit our website directly to your profile on the particular website, you will have to sign out from this website before you visit our website. You can also completely prevent the loading of any plug-ins on the website using suitable extensions compatible with your browser, e.g. script blocking using “NoScript” (http://noscript.net/).
Video plug-ins for YouTube
Contents of other service providers are integrated with this website. Video plug-ins for YouTube are provided by Google Inc. (“Service Provider”). The YouTube service is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google“).

Extended personal data protection has been activated for YouTube video materials available on our website. This means that YouTube does not collect and save information about the persons visiting the website, unless they start a video.
The purpose and extent of the collection of data and their further processing and use by the service providers, as well as your rights in this regard and the possibility of configuring settings to protect your privacy are described in the privacy policy of Google.

8. Review reminders
Review reminders sent by Ceneo.pl Sp. z o.o. Zaufane Opinie (Trusted Reviews) programme
If you place an order with us, we will provide your e-mail address to Ceneo Sp. z o.o., ul. Grunwaldzka 182, 60-166 Poznań (http://info.ceneo.pl/zaufane-opinie/), in order to enable sending a reminder to you about the opportunity to review purchases at our store. The review is voluntary.

You may revoke your consent at any time by sending a relevant message to our contact address indicated in the section titled “Our company details and your rights” or by sending a relevant declaration directly to Ceneo.pl Sp. z o.o.
This is done in order to protect our legitimate interest, i.e. to ensure optimum presentation of our offering on the market and improve the quality of our services.

9. Our contact details and your rights
You have the right to obtain free information about your personal data kept by us and the right to request that they be rectified or erased, that their processing be restricted as well as the right to data portability.

If you have any enquiries concerning the collection, processing or use of your personal data, rectification, blocking or erasing of data, or if you wish to revoke your consents to object to the use of specific data, contact the data controller:  Audio Video Design Sp. z o.o. ul. Kurantów 34, 02-873 Warszawa e-mail: e-mail: sklep@euroelectro.eu

You also have the right to file a complaint with the relevant supervisory authority.

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Right to object
If, in the context of interests, we process your personal data as described in this privacy policy in order to protect our legitimate interests, you have the right to object to the processing of your data for such a purpose – effective for the future. If the data are processed for direct marketing purposes, you may object at any time. If the data are processed for other purposes, you may object only on the grounds of your specific circumstances.

After you use the right to object, we will not continue processing your personal data, unless we demonstrate legitimate grounds for the processing that override your interests and rights or unless data processing is done for the exercise, enforcement or defence of claims.

This rule will not apply if data are processed for direct marketing purposes. In such a case, we will not continue processing your personal data for the above-mentioned purpose.

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